Keep track online
As a member of the OneAnswer KiwiSaver Scheme, you can view your KiwiSaver account online.
Choose from the options below.
Option 1. Members with access to ANZ Internet Banking and/or ANZ goMoney
If you're an ANZ customer you can use ANZ Internet Banking and/or ANZ goMoney to view and manage your KiwiSaver account.
If you're an ANZ customer and can't see your KiwiSaver account in ANZ Internet Banking, or if you need assistance, please call us on 0800 736 034.
Option 2. All other members
You can view your KiwiSaver account balance and transaction history via our standalone online portal.
How to register
If you haven't registered, visit the login request page and complete and submit the KiwiSaver Account Portal Login Request form (note: you'll need your investor number and IRD number).
If you need assistance, please call us on 0800 736 034.
On this website
For a summary of how investment markets - and the funds you're invested in - have performed, see our quarterly market review.
You can also find a range of helpful information online:
What we'll send you
When you join the OneAnswer KiwiSaver Scheme, we'll send you a Welcome Pack with your investor number to introduce you to our scheme and the available tools.
Then each year, we’ll send you:
Get your OneAnswer KiwiSaver Scheme communications via email
If you’d prefer email to paper, you can get most of your communications electronically (you’ll save some trees this way, too). Plus, you’ll also receive our quarterly email newsletter, delivered right to your inbox, free of charge
To provide or update your email address, email your full name, date of birth and IRD number to email@example.com, or call us on 0800 736 034.
How much money will you need to have for the retirement lifestyle you want? How much could you save with KiwiSaver? Our quick and easy calculator can help you make sure you're on track. Plus we've got some other useful tools to help you manage your account.
KiwiSaver account calculator
Are you on track to have the retirement lifestyle you want? Whether your retirement dream is to potter in your garden, volunteer in your local community or travel the world, KiwiSaver can help you get there.
How does it work?
The calculator takes your personal information and uses some assumptions to tell you:
It also suggests some actions you can take to 'close the gap' if it doesn't look like you'll make it.
You can find out more about the assumptions used, and how the calculator works, under ‘Assumptions’ at the bottom of the calculator.
Other useful tools
Risk profile tool
Answer five easy questions to identify your tolerance for risk to help you decide which fund might be appropriate for you.
If you would like to invest in one of our single-asset-class funds please speak to your financial adviser.
Prescribed Investor Rate (PIR) change request form
So we can calculate and pay the right amount of tax on your behalf, you need to tell us your PIR and let us know if it changes. You also need to tell us your IRD number.
If you don’t give us both your PIR and IRD number the default PIR of 28% will apply.
Get your communications via email
If you'd prefer email to paper, you can get most of your communications electronically (you'll save some trees this way, too). Plus, you'll also receive our quarterly Spotlight newsletter delivered right to your inbox, free of charge.
To provide or update your email address, email your full name, date of birth and IRD number to firstname.lastname@example.org, or call us on
KiwiSaver first home withdrawal pre-approval request
If you've been a KiwiSaver member for at least three years, you may be able to use your KiwiSaver savings to help you buy your first home. To be eligible, you also need to confirm that:
If you think you're eligible, use this online form to request your KiwiSaver first home withdrawal pre-approval letter. Along with your letter, you'll also receive a guide to using KiwiSaver to buy your first home, as well as an application form so you can take the next step when you're ready.
Transfer your Australian super to New Zealand
If you've worked in Australia at any time since 1992, you may have some Australian super tucked away.
The good news is you can transfer that money into your OneAnswer KiwiSaver Scheme account when permanently emigrating from Australia to New Zealand.
Trans-Tasman Portability allows retirement savings held with some Australian complying superannuation schemes to be transferred to participating KiwiSaver schemes. Your Australian provider(s) will be able to confirm if your Australian fund(s) can be transferred to a KiwiSaver scheme.
Reasons to transfer
Save on fees
You may be paying unnecessary administration fees and insurance premiums from your Australian super – all of which can eat away at your savings.
Keep better track of your retirement savings
You may have several Australian super accounts, as well as a KiwiSaver account. Bringing your retirement savings together into one account gives you a consolidated picture of your savings – and it’s easier to manage.
If you are a member of the OneAnswer KiwiSaver Scheme, you’re in a great position to keep track of your retirement savings online.
Know how much you have in local currency
With all your retirement savings in one place, you’ll know exactly how much your retirement savings are worth in your home country.
Other things to consider
The investment options available to you in your Australian super accounts may differ from the investment options available in the OneAnswer KiwiSaver Scheme. You will need to consider whether these different investment options suit your personal circumstances and risk profile.
Through membership of your Australian super accounts, you may have insurance against death, or illness or an accident that leaves you unable to return to work. If you have insurance cover attached to your Australian super accounts, your cover may cease if you transfer your Australian retirement savings to a KiwiSaver scheme. You should review your insurance to ensure you remain protected following a transfer.
Tax and other rules
The rules which apply to Australian super schemes and KiwiSaver schemes are different. The ways in which your savings are taxed, and the applicable tax rates, are different.
We are here to help you
Download an information pack for all you need to know to find and take control of your Australian retirement savings.
Your financial adviser can help you with this transfer or call us on
Transfer your OneAnswer KiwiSaver Scheme funds to Australia
If you have left New Zealand to live permanently in Australia, you may be able to take your retirement savings with you.
It’s voluntary for Australian providers to accept KiwiSaver transfers. We can process your transfer, but only if your chosen Australian complying superannuation scheme has confirmed they will accept a KiwiSaver transfer. We are only aware of a limited number of Australian providers who will accept KiwiSaver transfers so please check with your Australian provider first.
What can you transfer?
You must transfer your total balance to a participating Australian complying superannuation fund.
Any annual member tax credits you received while residing outside of New Zealand will be returned to the Government. After your transfer is complete your KiwiSaver account will be closed.
What about if you plan to return to New Zealand?
If your move is only temporary, you can keep your KiwiSaver account open while you live in Australia. This way your KiwiSaver investment will be waiting for you when you return to New Zealand.
If your move was originally permanent, but your plans changed, you may be able to transfer your Australian retirement savings back into a participating KiwiSaver scheme.
The OneAnswer KiwiSaver Scheme doesn't currently accept Australian sourced transfers that include a returning New Zealand amount.
Please note that when you transfer your retirement savings between the two countries you will not be able to transfer to a third country in the future.
We are here to help you
We can provide you with the documentation required for the transfer; however, before completing any documentation we recommend that you contact the trustee of your chosen Australian complying superannuation scheme directly to check if they are accepting transfers of KiwiSaver savings and what their specific requirements are.
For the required documentation please email us at email@example.com or talk to your financial adviser.
How to change funds
You can choose where your KiwiSaver savings are invested – and you don’t have to stay with your first choice of fund. At any time, you can switch your savings from one fund to another within the OneAnswer KiwiSaver Scheme, or switch to our Lifetimes option.
If you want help choosing, you can:
Tell us your choice
There are a number of ways you can switch funds. If you have access to ANZ Internet Banking, you can switch your fund online. Or you can:
How to change schemes
You’re free to apply for membership with any KiwiSaver scheme, although you may want to consider the benefits of each scheme and the impact on your savings before you look to change.
Join the OneAnswer KiwiSaver Scheme
It’s easy to join or transfer to the OneAnswer KiwiSaver Scheme.
Simply download and read the OneAnswer KiwiSaver Scheme guide and product disclosure statement, complete the relevant application form and send it back to us. Your financial adviser can verify your identification for you.