Keep track online
As a member of the OneAnswer KiwiSaver Scheme, you can view your KiwiSaver account online.
Choose from the options below.
Option 1. Members with access to ANZ Internet Banking and/or ANZ goMoney
If you're an ANZ customer you can use ANZ Internet Banking and/or ANZ goMoney to view and manage your KiwiSaver account.
If you're an ANZ customer and can't see your KiwiSaver account in ANZ Internet Banking, or if you need assistance, please call us on 0800 736 034.
Option 2. All other members
You can view your KiwiSaver account balance and transaction history via our standalone online portal.
How to register
If you haven't registered, visit the login request page and complete and submit the KiwiSaver Account Portal Login Request form (note: you'll need your investor number and IRD number).
If you need assistance, please call us on 0800 736 034.
On this website
For a summary of how investment markets - and the funds you're invested in - have performed, see our quarterly market review.
You can also find a range of helpful information online:
What we'll send you
When you join the OneAnswer KiwiSaver Scheme, we'll send you a Welcome Pack with your investor number to introduce you to our scheme and the available tools.
Then each year, we’ll send you:
Get your OneAnswer KiwiSaver Scheme communications via email
If you’d prefer email to paper, you can get most of your communications electronically (you’ll save some trees this way, too). Plus, you’ll also receive our quarterly email newsletter, delivered right to your inbox, free of charge
To provide or update your email address, email your full name, date of birth and IRD number to email@example.com, or call us on 0800 736 034.
As a OneAnswer KiwiSaver Scheme member you have easy access to the tools and information you need to help you get the best from your KiwiSaver account – now and in the future.
Work out how much you’ll have in retirement
Use our quick and easy KiwiSaver account calculator to find out how much money you’ll need to have for the retirement lifestyle you want, how much you could save, and check whether you’re on track.
How does it work?
It also suggests some actions you can take to 'close the gap' if it doesn't look like you'll make it.
Get your communications via email
You can save clutter - and help save the planet - by choosing to get most of your OneAnswer KiwiSaver Scheme communications via email. Plus, you’ll stay up to date on the performance of your fund(s), what’s happening in the markets and other relevant information with our quarterly Spotlight newsletter - delivered right to your inbox, free of charge.To provide or update your email address, email your full name, date of birth and IRD number to firstname.lastname@example.org, or call us on 0800 736 034.
Decide which fund is right for you
Answer five easy questions to identify your tolerance for risk to help you decide which fund might be appropriate for you.
If you would like to invest in one of our single-asset-class funds please speak to your financial adviser.
Calculate and update your prescribed investor rate (PIR)
To make sure you pay the correct amount of tax on your KiwiSaver investment you need to tell us your PIR and let us know if it changes. You also need to tell us your IRD number.
KiwiSaver first home withdrawal pre-approval request
You may be able to use your KiwiSaver savings to help you buy your first home if you:
Transfer your Australian super to New Zealand
If you've worked in Australia at any time since 1992, you may have some Australian super tucked away.
The good news is you can transfer that money into your OneAnswer KiwiSaver Scheme account when permanently emigrating from Australia to New Zealand.
Trans-Tasman Portability allows retirement savings held with some Australian complying superannuation schemes to be transferred to participating KiwiSaver schemes. Your Australian provider(s) will be able to confirm if your Australian fund(s) can be transferred to a KiwiSaver scheme.
Reasons to transfer
How to transfer
Firstly you'll need to confirm you have superannuation in Australia, what the balance is and where it is held.
The Australian Tax Office (ATO) will be able to give you:
You can call the ATO on +61 2 6216 1111. You will need to provide them with your full name, date of birth, and address (es) where correspondence from the ATO might have been sent to you.
If you are classed as a "lost" member, your Australian provider(s) may have transferred your Australian balance to the ATO. The ATO will be able to confirm this for you.
Once you have located your Australian superannuation, you'll need to apply to each of those Australian provider(s) to start the process of transferring your funds to your KiwiSaver account.
If your Australian provider requires ANZ’s bank details to make a transfer please call 0800 736 034 Monday to Friday 8am to 6pm.
We recommend that you speak to a financial adviser so that you understand all of the consequences of making a transfer, before making any decision.
If you would like to transfer your Australian superannuation into the OneAnswer KiwiSaver Scheme and are not yet a member, you should read and consider the OneAnswer KiwiSaver Scheme product disclosure statement and guide.
If you need any further help, you can call us on 0800 736 034 or send us an email at email@example.com
Transfer your OneAnswer KiwiSaver Scheme funds to Australia
If you have left New Zealand to live permanently in Australia, you may be able to take your retirement savings with you.
It’s voluntary for Australian providers to accept KiwiSaver transfers. We can process your transfer, but only if your chosen Australian complying superannuation scheme has confirmed they will accept a KiwiSaver transfer. We are only aware of a limited number of Australian providers who will accept KiwiSaver transfers so please check with your Australian provider first.
What can you transfer?
You must transfer your total balance to a participating Australian complying superannuation fund.
Any annual member tax credits you received while residing outside of New Zealand will be returned to the Government. After your transfer is complete your KiwiSaver account will be closed.
What about if you plan to return to New Zealand?
If your move is only temporary, you can keep your KiwiSaver account open while you live in Australia. This way your KiwiSaver investment will be waiting for you when you return to New Zealand.
If your move was originally permanent, but your plans changed, you may be able to transfer your Australian retirement savings back into a participating KiwiSaver scheme.
The OneAnswer KiwiSaver Scheme doesn't currently accept Australian sourced transfers that include a returning New Zealand amount.
Please note that when you transfer your retirement savings between the two countries you will not be able to transfer to a third country in the future.
We are here to help you
We can provide you with the documentation required for the transfer; however, before completing any documentation we recommend that you contact the trustee of your chosen Australian complying superannuation scheme directly to check if they are accepting transfers of KiwiSaver savings and what their specific requirements are.
For the required documentation please email us at firstname.lastname@example.org or talk to your financial adviser.
How to change funds
You can choose where your KiwiSaver savings are invested – and you don’t have to stay with your first choice of fund. At any time, you can switch your savings from one fund to another within the OneAnswer KiwiSaver Scheme, or switch to our Lifetimes option.
If you want help choosing, you can:
Tell us your choice
There are a number of ways you can switch funds. If you have access to ANZ Internet Banking, you can switch your fund online. Or you can:
How to change schemes
You’re free to apply for membership with any KiwiSaver scheme, although you may want to consider the benefits of each scheme and the impact on your savings before you look to change.
Join the OneAnswer KiwiSaver Scheme
It’s easy to join or transfer to the OneAnswer KiwiSaver Scheme.
Simply download and read the OneAnswer KiwiSaver Scheme guide and product disclosure statement, complete the relevant application form and send it back to us. Your financial adviser can verify your identification for you.